GLEAM Bin Cleaning & Pressure Washing Terms & Conditions
Quality of service: At GLEAM LLC., our cleaning techniques are the most effective and efficient in the industry and provide great results, however, trash bins that are extremely soiled with grease, oil, paint, epoxy (we’ve seen it all), etc. may cause variable results. In extreme cases, some bins may take two or more cleanings to reach optimal cleanliness. Customers are responsible for leaving bins out for cleaning. In the event bins are not left out for cleaning, customers will be serviced the following cycle, at which time we will spend additional time and efforts to ensure your bins are clean.
Scheduling: We optimize our routes based on trash/cleaning days. When you sign up you will be added to the appropriate route. If you have a bin cleaning emergency, let us know and we’ll do our best to accommodate. We do our best to oblige customers wishing to reschedule, but it isn’t always possible. Rescheduling more than 7 days prior to your scheduled cleaning day will give us the best chance to serve you properly. Occasionally our trucks are not operational due to weather, mechanical issues, etc., but we will make every effort to avoid service disruption. Should your service date be missed because trucks are not operational, monthly customers will have a service added to the end of their term; bi-monthly and quarterly customers will be rescheduled during the next cycle. Service will take place the day after trash is picked up (Tuesday through Saturday). Same day service may be available, but is not guaranteed. We reserve the right to reschedule service if needed.
Cancellation: You may cancel any time prior to your first cleaning for a full refund. We have structured pricing to make commitments relatively short, as such, no refunds will be given after your first cleaning. You will not be charged again once your subscription is cancelled.
Billing: All billing is done using a credit card that is stored on file. Automatic payment will be applied prior to service scheduling and completion. If you have any disputes or discrepancies please call immediately to get it resolved.